Frequently Asked Questions

Question: Is there any extra charge for Made-to-Measure Outfits?

Answer: No, we do not charge extra for Made-to-Measure outfits.

However, additional charges may apply based on your customization requirements. For example:
✔ Adding sleeves? No extra charge.
✔ Want embroidery on the sleeves? There will be an additional charge for the embroidery work.

Question: What type of embroidery do you use in your outfits?

Answer: We specialize in handcrafted embroidery to ensure premium quality and intricate detailing. Our garments feature:

✔ Zardozi Work – Traditional metallic embroidery with gold and silver threads
✔ Thread Embroidery – Fine hand-thread work for delicate designs
✔ Adda Work – Intricate hand embroidery done on a frame
✔ Aari Work – Chain stitch embroidery using a hooked needle

We do not use computerized embroidery, ensuring every piece is uniquely handcrafted with precision and artistry.

Question: Can I modify or add to my order after it's been placed?

Answer: Once an order is placed and confirmed, changes are difficult to accommodate, especially if the garment is already in production. However, if you'd like to make modifications, please contact us immediately via WhatsApp +61-470 219 564, and we will do our best to assist you.

Question: Can I cancel my order?

Answer: We allow changes in customizations or cancellations within 24 hours of placing the order. After 24 hours, cancellations cannot be accepted as customization or production may have already begun. 

Please note: For urgent or rush orders (with a delivery time of less than 10 weeks), we do not hold for 24 hours, and no cancellations or customization changes will be allowed.

Question: How do we get the measurement form?

Answer: Once you place an order, you will receive an order confirmation email with a measurement form link. You need to download, fill in, and send it back to us.

Alternatively, you can download the Measurement Form online using the link below:
🔗 Measurement Form

Feel free to reach out if you need any assistance!

Question: Do you provide fitting services?

Answer: Currently, we do not offer in-person fitting services, but we provide detailed measurement forms for you to fill out, ensuring the perfect fit. If you need assistance with taking accurate measurements, our sales consultants can guide you through the process via WhatsApp +61-470 219 564.

Question: Do you offer international shipping?

Answer: Yes, we ship globally! We use trusted shipping services like DHL, FedEx, TNT, and UPS to deliver our garments to your location. For international shipping, please note that the shipping time may vary depending on your location and the garment's customization.

Question: What is your shipping time for the outfits?

Answer: Shipping time depends on the specific outfit and its customization requirements. As we specialize in hand embroidery for most of our garments, this process takes time to ensure the highest quality. We do not rush through orders, as we prioritize craftsmanship over speed.

For wedding lehengas, our usual production and shipping time is 2-3 months, but due to the ongoing effects of Covid-19, it may take 4-6 months.

Please feel free to reach out for updates on specific orders.

Question: What if I need the outfit urgently?

Answer: If you need the outfit on short notice, please discuss your requirements with our sales consultants. They will assess whether it's possible to meet your time frame and help you find the best solution.

Feel free to reach out to us on WhatsApp +61-470 219 564 for quick assistance.

Question: What if I like the outfit but it's out of my budget?

Answer: The cost of the outfit depends on factors such as fabric, embroidery, and materials used. If the price is a concern, feel free to discuss your requirements with our sales consultants. They can suggest alternative fabric and embroidery options that may fit better within your budget.

You can reach out to us via WhatsApp +61-470 219 564 for personalized assistance.

Question: Do you customized outfits?

Answer: We are happy to assist with customizing an outfit based on your preferences! If you’ve seen a design you love from another source, feel free to share it with our sales consultants. We can help you bring that vision to life with our unique craftsmanship and design expertise.

For personalized assistance, you can reach out to us on WhatsApp +61-470 219 564.

Question: Do you provide tracking details when you dispatch the outfit?

Yes, we ship globally using trusted couriers such as DHL, FedEx, TNT, and UPS, and we will provide you with tracking details once your outfit is dispatched.

You can easily track your order to stay updated on its delivery status.

Question: What payment methods do you accept?

Answer: We accept multiple payment methods, including major credit/debit cards, PayPal, and bank transfers. You can choose the most convenient option during checkout.

Question: Can we pay in installments?

Answer: Yes, we offer split payment options under the following conditions:

✔ For Australian Customers – All outfits over $2000 AUD are eligible for installment payments.
✔ For Other Countries – Installment payments are available only for orders with 2+ garments.
✔ Payment Plan – You can book your outfit with 50% payment, and the balance must be cleared before shipping.

📌 Festival Season Policy (September – December) – Split payments are only available for Australian customers during this period.

For more details, feel free to discuss with our sales team via WhatsApp +61 470 219 564.

Question: What is your return policy?

Answer: 🔸 Made-to-Measure & Custom Orders – We do not accept returns unless the outfit is faulty or damaged. Before shipping, we take detailed photos of the measurements and outfit, and in most cases, we share full garment images with our customers.

🔸 Jewellery (Earrings & Necklace Sets) – Due to hygiene reasons, earrings and necklace sets cannot be returned or exchanged once sold.

If you have any concerns, feel free to reach out—we're happy to assist!

Question: How do I care for my outfit?

Answer: To preserve the integrity of your outfit, we recommend dry cleaning for all custom-made garments, especially those with intricate embroidery. Avoid washing by hand or machine, as this can damage delicate fabrics and embroidery. For specific care instructions, please refer to the label inside the garment.

Question: Why do you charge for trials?

Answer: Our 45-minute consultation is free of charge, where we take the time to understand the client's vision, discuss customizations, and allow them to check our quality and in-store outfits. However, we do not allow trials during this consultation as our garments are expensive couture pieces that can easily get damaged during trials. To minimize window shopping and focus our energy on serving our valuable clients, we charge a $100 fee for bridal trials. This also helps us keep our samples fresh and in pristine condition for every client.