Frequently Asked Questions

Question: Where are you based In India or Australia?

Answer: Our sales office is in Australia while our Production unit is in India. We directly ship the products from India. 

Question: The outfits on your website are original or replicas?

Answer: We provide both types of outfits. The prices mentioned on our website are for Replicas, but if you want to order Original Outfit you have to pay the price for Original outfit.

Question: Is there any extra charge for Made to Measure outfits?

Answers: No, there is no extra charge for Made to Measure outfits. 

Question: Is there any extra charge for Custom Made products?

Answer: That depends on your requirement. Like if you want sleeves to be added on your outfit, we don’t charge any extra for that but if you want embroidery on the sleeves too then you have to pay extra for embroidery. 

Question: What type of embroidery you use in your products.

Answer: We use hand embroidery on most of our products. We don’t use computerized embroideries which are cheap in price and look. 

Question: How do we get Measurement Form?

Answer: Once you place the order we have to put a hold on your order for 24 hours due to our cancellation policy. After 24 hours, we will send you measurement form which you have to fill out and send us back. 

Question: What is your shipping time for the outfits?

Answer: Shipping time depends on the outfits. We use hand embroidery in our products which takes time. We don't want to rush through the order because we don't want to compromise on outfits.

For Wedding Lehengas we take 45-60 days to ship the outfit. In gowns, suits, sarees section we take 30-45 days to deliver the outfit. 

Question: What if I like your product but that is out of my budget?

Answer: The outfit cost depends on many factors like fabric, embroidery, embroidery material etc. Please discuss your requirement with our sales consultants on whatsapp ie 0061-470219564, they will help you out with more fabric and embroidery option which cost you less. 

Question: What if I like a product on other website which is not available on your website?

Answer: We do accept customizations as well. If you like some other products please discuss it with our sales consultants on whatsapp ie 0061-470219564, they will help you out. 

Question: What shipping companies you use for shipping and do you ship worldwide?

Answer: We use DHL or FEDEX for shipping. We do ship worldwide. 

Question: What is your return policy?

Answer: Please visit this link for return policy : http://panachehautecouture.com/pages/return-policy