Frequently Asked Questions
Question: Where are you based In India or Australia?
Answer: Our sales office is in Australia while our Production unit is in India. We directly ship the products from India. We are also coming up to our store in Australia in Jan-Feb 2018.
If you are in Australia and want to check our quality and need any consultation please make an appointment by SMS or phone to 0470219564.
Question: The outfits on your website are original or replicas?
Answer: We only deal in the replicas. We don't provide original outfits.
Question: How we can ensure the quality of the replicas?
Question: Is there any extra charge for Made to Measure outfits?
Answers: No, there is no extra charge for Made to Measure outfits.
Question: Is there any extra charge for Custom Made products?
Answer: That depends on your requirement. Like if you want to add sleeves we don’t charge extra but if you want embroidery on the sleeves too then you have to pay extra for embroidery.
Question: What type of embroidery you use in your products.
Answer: We use hand embroidery on most of our products. We don’t use computerized embroideries which are cheap in price and look.
Question: How do we get Measurement Form?
Answer: Once you place the order we have to put a hold on your order for 24 hours due to our cancellation policy. After 24 hours, we will send you measurement form which you have to fill in and send us back.
Question: What is your shipping time for the outfits?
Answer: Shipping time depends on the outfits. We use hand embroidery in our products which takes time. We don't want to rush through the order because we don't want to compromise on outfits.
For Wedding Lehengas we take 45-75 days to ship the outfit. In gowns, suits, sarees section we take 30-45 days to deliver the outfit.
Question: What if I want the outfit urgently?
Answer: Please discuss your requirement with our sales consultants on WhatsApp ie 0061-470219564, they will help you out and will check whether its possible to deliver the outfit in your timeframe or not.
Question: What if I like your product but that is out of my budget?
Answer: The outfit cost depends on many factors like fabric, embroidery, embroidery material etc. Please discuss your requirement with our sales consultants on WhatsApp ie 0061-470219564, they will help you out with more fabric and embroidery options which cost you less.
Question: What if I like a product on another website which is not available on your website?
Answer: We do accept customization as well. If you like some other products please discuss it with our sales consultants on WhatsApp ie 0061-470219564, they will help you out.
Question: What shipping companies you use for shipping and do you ship worldwide?
Answer: We use DHL or FedEx for shipping. We do ship worldwide.
Question: Can we pay the instalments?
Answer: We don't have instalments facilities available at our online store. But yes, you can book your outfit by paying 50% of the price at the time of booking and balance should be clear before shipping. You can ask for either a Paypal invoice in advance or you can directly transfer 50% amount in our bank account.
Question: What is your return policy?
Answer: Please visit this link for return policy: http://panachehautecouture.com/pages/return-policy