Frequently Asked Questions
Our sales office and physical store are in Australia while our Production unit is in India. We directly ship all the garments and products from India. Our address in Australia is 2B/202 Sunnyholt Road, Kings Park Blacktown 2148.
All the clothing are on our website are Panache Curated Outfits at the moment.
Please visit our Gallery or Testimonial pages to see the quality of our work. You can also send us a message through Whatsapp +61470219564 for more photos what we have made for other customers.
No, there is no extra charge for Made to Measure outfits.
That depends on your requirement. Like if you want to add sleeves we don’t charge extra but if you want embroidery on the sleeves too then you have to pay extra for the embroidery.
We use hand embroidery for most of our garments. We don't use computerized embroideries.
Once you place the order you will get one order confirmation email with measurement form link. You need to download the measurement form which you have to fill-in and send us back.
Alternatively, you can also download the Measurement Form Online to follow the link below:
Shipping time depends on the outfits. We use hand embroidery in most of our garment which take time to make. We don't want to rush through the order because we don't want to compromise for the quality.
For Wedding Lehengas our usual production and shipping time is 2-3 months but due to uncertain conditions of Covid-19 it has been increased to 4-6 months now.
Please discuss your requirement with our sales consultants through WhatsApp +61-470219564, they will help you out and will check whether its possible to deliver the outfit in your time frame or not..
The outfit cost depends on many factors like fabric, embroidery, embroidery material etc. Please discuss your requirement with our sales consultants through Whatsapp +61-470219564, they will help you out with more fabric and embroidery options which might cost you less.
We do accept customization as well. If you like some other products please discuss it with our sales consultants through Whatsapp +61-470219564, they will help you out.
We use DHL/FedEx/TNT/UPS for shipping and do provide tracking details. We do ship globally.
All the outfits over $1500 USD are eligible for split payment (only for our Australian Customers). For all other countries we split the payment is the order is for 2+ garments. You can book your outfit by paying 50% of the price at the time of booking and balance should be clear before the shipping.
Please note we don't split the payment during festival time (September to End of December) except Australian Customers. You can discuss this option with our sale consultants through WhatsApp +61-470219564.
We don't accept the returns if the outfit is Made to Measure or Custom Made unless it is faulty or damaged. We take all the photos of the measurements and outfit before we ship to customer and in most of the scenario we share the full garment photos to our customers.
For all the earrings, necklaces with earrings once sold cannot be exchanged or returned due to hygiene issues.