Multicolor lehenga in Zardozi Embroidery

Where are you based at?

Our sales office and physical store are in Australia while our Production unit is in India. We directly ship all the garments and products from India. Our address in Australia is 2B/202 Sunnyholt Road, Kings Park Blacktown 2148.

The outfits on your website are original or designer's inspired?

All the clothing are on our website are Panache Curated Outfits at the moment.

How can we ensure about quality?

Please visit our Gallery or Testimonial pages to see the quality of our work. You can also send us a message through Whatsapp +61470219564 for more photos what we have made for other customers.

Is there any extra charge for Made to Measure Outfits?

No, there is no extra charge for Made to Measure outfits.

Is there any extra charge for Custom Made products?

That depends on your requirement. Like if you want to add sleeves we don’t charge extra but if you want embroidery on the sleeves too then you have to pay extra for the embroidery.

What type of embroidery you use in your products?

We use hand embroidery for most of our garments. We don't use computerized embroideries.

How do we get the measurement form?

Once you place the order you will get one order confirmation email with measurement form link. You need to download the measurement form which you have to fill-in and send us back.

Alternatively, you can also download the Measurement Form Online to follow the link below:

https://panachehautecouture.com/pages/measurement-form

What is your shipping time for the outfits?

Shipping time depends on the outfits. We use hand embroidery in most of our garment which take time to make. We don't want to rush through the order because we don't want to compromise for the quality.

For Wedding Lehengas our usual production and shipping time is 2-3 months but due to uncertain conditions of Covid-19 it has been increased to 4-6 months now.

What if I need the outfit urgently?

Please discuss your requirement with our sales consultants through WhatsApp +61-470219564, they will help you out and will check whether its possible to deliver the outfit in your time frame or not..

What if I like the outfit but that is out of my budget?

The outfit cost depends on many factors like fabric, embroidery, embroidery material etc. Please discuss your requirement with our sales consultants through Whatsapp +61-470219564, they will help you out with more fabric and embroidery options which might cost you less.

What if I like an outfit which is available on another website or designer?

We do accept customization as well. If you like some other products please discuss it with our sales consultants through Whatsapp +61-470219564, they will help you out.

Do you provide tracking details when you dispatch the outfit?

We use DHL/FedEx/TNT/UPS for shipping and do provide tracking details. We do ship globally.

Can we pay in installments?

All the outfits over $1500 USD are eligible for split payment (only for our Australian Customers). For all other countries we split the payment is the order is for 2+ garments. You can book your outfit by paying 50% of the price at the time of booking and balance should be clear before the shipping.

Please note we don't split the payment during festival time (September to End of December) except Australian Customers. You can discuss this option with our sale consultants through WhatsApp +61-470219564.

What is your return policy?

We don't accept the returns if the outfit is Made to Measure or Custom Made unless it is faulty or damaged. We take all the photos of the measurements and outfit before we ship to customer and in most of the scenario we share the full garment photos to our customers.

For all the earrings, necklaces with earrings once sold cannot be exchanged or returned due to hygiene issues.

NOTIFICATION 1:

Important Notification:

Customized or Made-to-Measure Products

Dear Valued Customer,

We appreciate your trust in our products and services. In our commitment to providing you with tailored solutions, we want to bring to your attention the following terms and conditions regarding customizations and made-to-measure products:

1. No Returns Accepted: Please be informed that customized or made-to-measure products are crafted exclusively to your specifications. As such, we regret to inform you that we do not accept returns or exchanges for these items. It is essential to ensure the accuracy of your requirements before placing your order.

2. Customer Responsibility: The customer shall assume all risks associated with the final appearance and fit of the garment in cases of customizations. We will diligently work to match your specific preferences, but the ultimate responsibility for the chosen design, size, and style rests with the customer.

We understand the importance of your satisfaction, and our team is dedicated to delivering high-quality products that meet your expectations. If you have any questions or concerns regarding your custom order, please do not hesitate to reach out to our customer support team. We are here to assist you in any way we can.

Thank you for choosing us for your custom-made products. We look forward to serving you and ensuring that your unique requirements are met with the utmost care and attention to detail.

Sincerely,

Panache Haute Couture

NOTIFICATION 2:

Subject: Important Notice Regarding Rush Orders and Orders with Changing Requirements

Dear Valued Customer,

We hope this message finds you well. At Panache Haute Couture, we greatly appreciate your business and the trust you have placed in us for your production needs. We strive to provide the best service and products to meet your requirements and deadlines.

To ensure a smooth and efficient process, we want to bring to your attention some changes to our policy regarding certain types of orders, specifically those falling under the categories of rush orders and orders with frequently changing requirements. Please take a moment to carefully read the following updates:

Rush Orders:

All the rush orders don't fall under our cancellation policy. No refunds or Cancellations are accepted in any form once the order is finalised and you left the store.

Due to the time-sensitive nature of rush orders, we regret to inform you that we will no longer be able to send production photos for these orders in case of time-zone difference. Our priority is to expedite production to meet your tight deadlines.

By placing a rush order with us, you understand and accept that you will not receive production photos as a part of our standard process.

We recommend providing all necessary specifications and requirements clearly when placing a rush order to avoid any potential issues during production.

Orders with Changing Requirements:

For orders where requirements are subject to frequent changes, we understand the need for flexibility.

However, we will not be able to send production photos for orders with constantly changing specifications.

It is essential to provide a clear and final set of requirements to avoid disruptions to the production process.

Please note that for both rush orders and orders with changing requirements, our standard return or refund policy will not apply. We encourage you to review your orders thoroughly and communicate any specific needs or changes as early as possible.

While these changes are intended to streamline our operations and better serve your needs, we remain committed to delivering high-quality products that meet your expectations. Our team is available to answer any questions and address your concerns regarding these adjustments.

We understand that these changes may impact your experience with us, but we believe that they are necessary to maintain efficiency and uphold our commitment to delivering on time. Your understanding and cooperation in this matter are greatly appreciated.

Sincerely,

Panache Haute Couture

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