Maroon colour velvet shawl / Dupatta
Pre-Order
2124-1Answer: Yes, you are welcome to visit our store located in Australia at 2B/202 Sunnyholt Road, Kings Park, Blacktown 2148. We recommend scheduling an appointment to ensure our consultants are available to assist you with personalized service. You can reach out via WhatsApp to book an appointment.
Question: Do you offer any discounts or promotions?
Answer: We occasionally offer seasonal promotions and discounts, which are announced via our social media channels and website. To stay updated, we recommend following us on Instagram and subscribing to our newsletter for exclusive offers.
✔ Browse Our Instagram – Most of our creations are available on Instagram for you to explore.
✔ Request Additional Photos – Message us on WhatsApp +61 470 219 564 to see more outfits we've designed for our clients.
✔ Experience Premium Craftsmanship – Our outfits are made with high-quality fabrics, intricate hand embroidery, and expert tailoring for a luxurious finish.
Answer: No, we do not charge extra for Made-to-Measure outfits.
However, additional charges may apply based on your customization requirements. For example:
✔ Adding sleeves? No extra charge.
✔ Want embroidery on the sleeves? There will be an additional charge for the embroidery work.
Answer: We specialize in handcrafted embroidery to ensure premium quality and intricate detailing. Our garments feature:
✔ Zardozi Work – Traditional metallic embroidery with gold and silver threads
✔ Thread Embroidery – Fine hand-thread work for delicate designs
✔ Adda Work – Intricate hand embroidery done on a frame
✔ Aari Work – Chain stitch embroidery using a hooked needle
We do not use computerized embroidery, ensuring every piece is uniquely handcrafted with precision and artistry.
Question: Can I modify or add to my order after it's been placed?
Answer: Once an order is placed and confirmed, changes are difficult to accommodate, especially if the garment is already in production. However, if you'd like to make modifications, please contact us immediately via WhatsApp +61-470 219 564, and we will do our best to assist you.
Question: Can I cancel my order?
Answer: We allow changes in customizations or cancellations within 24 hours of placing the order. After 24 hours, cancellations cannot be accepted as customization or production may have already begun.
Please note: For urgent or rush orders (with a delivery time of less than 10 weeks), we do not hold for 24 hours, and no cancellations or customization changes will be allowed.
Question: How do we get the measurement form?
Answer: Once you place an order, you will receive an order confirmation email with a measurement form link. You need to download, fill in, and send it back to us.
Alternatively, you can download the Measurement Form online using the link below:
🔗 Measurement Form
Feel free to reach out if you need any assistance!
Question: Do you provide fitting services?
Answer: Currently, we do not offer in-person fitting services, but we provide detailed measurement forms for you to fill out, ensuring the perfect fit. If you need assistance with taking accurate measurements, our sales consultants can guide you through the process via WhatsApp +61-470 219 564.
Question: Do you offer international shipping?
Answer: Yes, we ship globally! We use trusted shipping services like DHL, FedEx, TNT, and UPS to deliver our garments to your location. For international shipping, please note that the shipping time may vary depending on your location and the garment's customization.
Question: What is your shipping time for the outfits?
Answer: Shipping time depends on the specific outfit and its customization requirements. As we specialize in hand embroidery for most of our garments, this process takes time to ensure the highest quality. We do not rush through orders, as we prioritize craftsmanship over speed.
For wedding lehengas, our usual production and shipping time is 2-3 months, but due to the ongoing effects of Covid-19, it may take 4-6 months.
Please feel free to reach out for updates on specific orders.
Question: What if I need the outfit urgently?
Answer: If you need the outfit on short notice, please discuss your requirements with our sales consultants. They will assess whether it's possible to meet your time frame and help you find the best solution.
Feel free to reach out to us on WhatsApp +61-470 219 564 for quick assistance.
Question: What if I like the outfit but it's out of my budget?
Answer: The cost of the outfit depends on factors such as fabric, embroidery, and materials used. If the price is a concern, feel free to discuss your requirements with our sales consultants. They can suggest alternative fabric and embroidery options that may fit better within your budget.
You can reach out to us via WhatsApp +61-470 219 564 for personalized assistance.
Question: Do you customized outfits?
Answer: We are happy to assist with customizing an outfit based on your preferences! If you’ve seen a design you love from another source, feel free to share it with our sales consultants. We can help you bring that vision to life with our unique craftsmanship and design expertise.
For personalized assistance, you can reach out to us on WhatsApp +61-470 219 564.
Question: Do you provide tracking details when you dispatch the outfit?
Yes, we ship globally using trusted couriers such as DHL, FedEx, TNT, and UPS, and we will provide you with tracking details once your outfit is dispatched.
You can easily track your order to stay updated on its delivery status.
Question: What payment methods do you accept?
Answer: We accept multiple payment methods, including major credit/debit cards, PayPal, and bank transfers. You can choose the most convenient option during checkout.
Question: Can we pay in installments?
Answer: Yes, we offer split payment options under the following conditions:
✔ For Australian Customers – All outfits over $2000 AUD are eligible for installment payments.
✔ For Other Countries – Installment payments are available only for orders with 2+ garments.
✔ Payment Plan – You can book your outfit with 50% payment, and the balance must be cleared before shipping.
📌 Festival Season Policy (September – December) – Split payments are only available for Australian customers during this period.
For more details, feel free to discuss with our sales team via WhatsApp +61 470 219 564.
Question: What is your return policy?
Answer: 🔸 Made-to-Measure & Custom Orders – We do not accept returns unless the outfit is faulty or damaged. Before shipping, we take detailed photos of the measurements and outfit, and in most cases, we share full garment images with our customers.
🔸 Jewellery (Earrings & Necklace Sets) – Due to hygiene reasons, earrings and necklace sets cannot be returned or exchanged once sold.
If you have any concerns, feel free to reach out—we're happy to assist!
Question: How do I care for my outfit?
Answer: To preserve the integrity of your outfit, we recommend dry cleaning for all custom-made garments, especially those with intricate embroidery. Avoid washing by hand or machine, as this can damage delicate fabrics and embroidery. For specific care instructions, please refer to the label inside the garment.
Question: Why do you charge for trials?
Answer: Our 45-minute consultation is free of charge, where we take the time to understand the client's vision, discuss customizations, and allow them to check our quality and in-store outfits. However, we do not allow trials during this consultation as our garments are expensive couture pieces that can easily get damaged during trials. To minimize window shopping and focus our energy on serving our valuable clients, we charge a $100 fee for bridal trials. This also helps us keep our samples fresh and in pristine condition for every client.
NOTIFICATION 1:
Important Notification:
Customized or Made-to-Measure Products
Dear Valued Customer,
We appreciate your trust in our products and services. In our commitment to providing you with tailored solutions, we want to bring to your attention the following terms and conditions regarding customizations and made-to-measure products:
1. No Returns Accepted: Please be informed that customized or made-to-measure products are crafted exclusively to your specifications. As such, we regret to inform you that we do not accept returns or exchanges for these items. It is essential to ensure the accuracy of your requirements before placing your order.
2. Customer Responsibility: The customer shall assume all risks associated with the final appearance and fit of the garment in cases of customizations. We will diligently work to match your specific preferences, but the ultimate responsibility for the chosen design, size, and style rests with the customer.
We understand the importance of your satisfaction, and our team is dedicated to delivering high-quality products that meet your expectations. If you have any questions or concerns regarding your custom order, please do not hesitate to reach out to our customer support team. We are here to assist you in any way we can.
Thank you for choosing us for your custom-made products. We look forward to serving you and ensuring that your unique requirements are met with the utmost care and attention to detail.
Sincerely,
Panache Haute Couture
NOTIFICATION 2:
Subject: Important Notice Regarding Rush Orders and Orders with Changing Requirements
Dear Valued Customer,
We hope this message finds you well. At Panache Haute Couture, we greatly appreciate your business and the trust you have placed in us for your production needs. We strive to provide the best service and products to meet your requirements and deadlines.
To ensure a smooth and efficient process, we want to bring to your attention some changes to our policy regarding certain types of orders, specifically those falling under the categories of rush orders and orders with frequently changing requirements. Please take a moment to carefully read the following updates:
Rush Orders:
All the rush orders don't fall under our cancellation policy. No refunds or Cancellations are accepted in any form once the order is finalised and you left the store.
Due to the time-sensitive nature of rush orders, we regret to inform you that we will no longer be able to send production photos for these orders in case of time-zone difference. Our priority is to expedite production to meet your tight deadlines.
By placing a rush order with us, you understand and accept that you will not receive production photos as a part of our standard process.
We recommend providing all necessary specifications and requirements clearly when placing a rush order to avoid any potential issues during production.
Orders with Changing Requirements:
For orders where requirements are subject to frequent changes, we understand the need for flexibility.
However, we will not be able to send production photos for orders with constantly changing specifications.
It is essential to provide a clear and final set of requirements to avoid disruptions to the production process.
Please note that for both rush orders and orders with changing requirements, our standard return or refund policy will not apply. We encourage you to review your orders thoroughly and communicate any specific needs or changes as early as possible.
While these changes are intended to streamline our operations and better serve your needs, we remain committed to delivering high-quality products that meet your expectations. Our team is available to answer any questions and address your concerns regarding these adjustments.
We understand that these changes may impact your experience with us, but we believe that they are necessary to maintain efficiency and uphold our commitment to delivering on time. Your understanding and cooperation in this matter are greatly appreciated.
Sincerely,
Panache Haute Couture
This velvet shawl is made in fine pure velvet silk with pallu in zardozi handwork using dabka, sequins and pearls and motifs are scattered in the middle.
Fully lined with brocade fabric. Can be customised in any colour of your choice.
