Question: Where are you based in India or Australia?
Answer: Our sales office and sample house are in Australia while our Production unit is in India. We directly ship the products from India. Our address in Australia is 1/6 Orana Avenue, Seven Hills 2147, NSW.
Question: The outfits on your website are original or designer's inspired?
Answer: All the Collection under Panache Collection is our original Collection while other designs are inspired by other designers.
Question: How we can ensure the quality of the inspired collection?
Answer: Please visit our Gallery or Testimonial pages to see the quality of our work. You can also send us a message through Whatsapp +61470219564 for more photos what we have made for other customers.
Question: Is there any extra charge for Made to Measure outfits?
Answers: No, there is no extra charge for Made to Measure outfits.
Question: Is there any extra charge for Custom Made products?
Answer: That depends on your requirement. Like if you want to add sleeves we don’t charge extra but if you want embroidery on the sleeves too then you have to pay extra for the embroidery.
Question: What type of embroidery you use in your products.
Answer: We use hand embroidery on most of our products. We don’t use computerized embroideries which are cheap in price and look.
Question: How do we get Measurement Form?
Answer: Once you place the order we have to put a hold on your order for 24 hours due to our cancellation policy. After 24 hours, we will send you a measurement form which you have to fill in and send us back.
Alternatively, you can also download the Measurement Form Online to follow the link below:
Question: What is your shipping time for the outfits?
Answer: Shipping time depends on the outfits. We use hand embroidery in our products which takes time. We don't want to rush through the order because we don't want to compromise in terms of quality.
For Wedding Lehengas we take 45-90 days to ship the outfit. In gowns, suits, sarees section we take 30-45 days to deliver the outfit. Timeline totally depends on the wedding season. We usually packed with the orders 3-4 months in advance.
Question: What if I want the outfit urgently?
Answer: Please discuss your requirement with our sales consultants through WhatsApp +61-470219564, they will help you out and will check whether its possible to deliver the outfit in your time frame or not.
Question: What if I like your product but that is out of my budget?
Answer: The outfit cost depends on many factors like fabric, embroidery, embroidery material etc. Please discuss your requirement with our sales consultants through Whatsapp +61-470219564, they will help you out with more fabric and embroidery options which cost you less.
Question: What if I like a product on another website which is not available on your website?
Answer: We do accept customization as well. If you like some other products please discuss it with our sales consultants through Whatsapp +61-470219564, they will help you out.
Question: What shipping companies you use for shipping and do you ship worldwide?
Answer: We use DHL or FedEx for shipping. We do ship globally.
Question: Can we pay the price in the installments?
Answer: We don't have installments facilities available at our online store. But yes, you can book your outfit by paying 50% of the price at the time of booking and balance should be clear before shipping. You can discuss this option with our sale consultants through Whatsapp +61-470219564.
Question: What is your return policy?
Answer: We don't accept the returns if the outfit is Made to Measure unless it is faulty. To overcome this problem we always share the production photos of the outfits to our customers so that they ensure about the quality of the product.
